I purchesed a Panisonic Camcorder 3-31-7. Only used 3 times,

Ask Your Legal Question. Legal Experts Answer You ASAP.

(Not a Legal Question?)

I purchesed a Panisonic Camcorder 3-31-7. Only used 3 times, will not transfer data to computer or recorder. This was a problem since day one.

Optional Information:
Wheaton, Illinois

Already Tried:
going to store, talking to store manager and calling customer hotline.

Customer (name blocked for privacy)

Status: Closed Value: $15

Have they refused your return?

Have they specified why they refused your return?

What state do you live in?

PLEASE NOTE: Responses here are for information/education only, NOT legal advice and do not form attorney-client relationship! Only licensed attorneys you hire in your state can provide legal advice.

Reply to Jane T's Post: yes they have refused my return. Reason purchased over 90 days ago. I live in Illinois.

Dear Customer (name blocked for privacy),

Unfortunately, the Costco return policy does state items must be returned to the store within 90 days of purchase (http://www.costco.com/Service/FeaturePage.aspx?ProductNo=11217032&cm_re=1-_-Right_Nav-_-Concierge%20Services) However, if the product was defective when you purchased it, you may be able to have the manufacturer repair or replace it under warranty as long as you contact them within the time period they state for such things. The instructions or manuals that came with the product should have a contact number or address for the manufacturer.

Also, because you bought the product through Costco, you may want to contact their Concierge Service (listed on the above website) to see if they can help you get a replacement or repair.

Lastly, if none of these options work out for you, you may need to contact the IL Attorney General's office of consumer protection to see if they can help you with this situation - http://www.ag.state.il.us/consumers/index.html

PLEASE NOTE: Responses here are for information/education only, NOT legal advice and do not form attorney-client relationship! Only licensed attorneys you hire in your state can provide legal advice.

Think you can answer this question?
Login or Become an Expert

DISCLAIMER: You acknowledge that any information you may obtain from individuals you contact through use of the JustAnswer service comes from those individuals, not from JustAnswer, and that JustAnswer is not in any way responsible for any of the information these third parties may supply. The site and services are provided "as is" with no warranty and no representations are made regarding the qualification of an Expert. Responses and comments on JustAnswer are for general information and are not intended to substitute for informed professional advice (such as medical, legal, investment or accounting) and do not establish a professional-client relationship. JustAnswer is not intended or designed to address EMERGENCY QUESTIONS which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service.

JustAnswer > Legal

Costco has a 90 day return policy for certain electronics. E

Related Answers