My personal opinion, one of the two employees is extremely intelligent and her abilites to comprehend issues are valuable. However, she will not give an inch to assist outside of the listed job duties unless she is paid a rate difference. She will not even answer a question. Its a rare occasion if she does. I now understand why this responsibility was not offered to me (even though both employees asked why dont they have me work the box because this is the type of work Ive been doing). Had they offered this position to me and offered to pay the rate difference (if RD is offered to one it must be offered to both), I would have questioned why I had not been paid a rate difference for what I had been doing for five years. Why would they pay me for doing something less complicated from what I had been doing? It is obvious they did not want me to question it. The email box that my coworkers handled for corrects was strickly for SIMPLE corrections (cor address, typo errors, etc.)which is the instructions sent out to the office. Any complicated issues was sent to the management to correct.The box I handled was very complicated. After attempting to train an employee in home office for over 1 month of assistance, it was decided the email box would be closed. I find it odd that my union rep has never contacted me since I filed my grievence with him. I understood that if the company decision was not acceptable then the issue would go to mediation. I have no idea how my grievence was handled. Also, wondering if there is a time limitation for any claims if valid?