Attorney David Kennett,
FYI this call took place as I was answering an ad on TV for Kevin T. book "Debt Cures." I was ordering the book and they were coming up with all of these offers knowing that a sucker who needed that book would fall for these offers. Plus I had been in tears because I couldn't go to Disney with my daughter's family this year because I couldn't afford it. And they were offering me this "free" trip to stay by Animal Kingdom!My grandson is two and when he goes through "It's A Small World" I want to see his face. Yes I'm a granny that they took advantage of. I'm a CNA and I make $8 hr. $100 means a bunch to me, however time is scarce because I have to work mega hours to make ends not even meet! I'm 52 and going to school full time so that I can be a medical coder and double my income someday, but right now things are so scarce.
This isn't just about a $100 either. If I have to take the offer it would cost hotel taxes and a plane ticket for my husband who doesn't want to go and certainly not to listen to a time share salesperson. They want a $200 deposit, that is in the confirmation letter but wasn't discussed on the phone. Then if you don't do everything just right they can charge you full price, and if they don't have room for you in the "good" place they can stick you in cheapo land. All in the confirmation letter.
If I have to invest time to get justice I will, but what I want is to make a power call with powerful words tomorrow, and I want to clinch the deal right there. And just be out of it with little harm done.
So, I intend to say, "I called yesterday and asked for a refund as it is written in my confirmation letter that I can have. I was told that since they told me on the phone it is nonrefundable that I couldn't have a refund. I want to make it clear that I was not adviced that my husband had to be along in that conversation. And I wasn't told about all of the other expenses and conditions that are in that letter. My brother is an attorney." (Brother verses son to show experience.)
"My brother has adviced me that the written word will stand in court and that I should file a claim in small claims court and turn your outfit into the attorney general's office for false advertising.This $100 means way more to me than it does to you so would you want to reconsider a full refund before I take this action lettting the public know the truth?"
Before I hit the accept button, I would like to know if there is anything you would revise about this planned conversation to make more impact.
Thank you,
Kathy Ross
